Dispatch time:

One of a kind items: (aka drop charms/rings/pendants): 1-2 working days*

Made to order items: 1-2 weeks before dispatch, to allow me to order required materials & make your order (this may be slightly longer during busy periods but I will keep this section up to date!)

*Please note if you order a necklace chain I may have to order this in which will make dispatch time 2-3 working days.

Shipping:

Please note once your order is scanned in into the postal service, I am not responsible and cannot control the delivery times/where your parcel is. I will always help with queries as much as I can <3

UK: All UK orders are dispatched with 48hr tracking services through royal mail.

USA: All USA orders are paid so that duties & taxes are paid upfront, so there are no hidden fees. This is all calculated when the items are in your basket + you can track your order the full way! Add both email & phone number to your order for the best updates.

Australia/Canada/New Zealand: All dispatched & tracked through royal mail, duties & taxes I am not responsible for, if applicable this will be paid when you recieve your order.

Return policy:

I accept the returns of all drop items, if return is started within 14 days of delivery, however, made to order items are customised & made to fit you, so are not returnable. There are exceptions, which are my made to order cuffs, you can exchange 1x for free to get your correct size!

You, as the buyer, are responsible for the return costs of the order & responsible for making sure the item returns in the same condition it was sold as, to me. Once I have received the item and checked it over I will issue a full refund of your item minus shipping costs! <3

If an item is delivered damaged message me with a picture and I will sort something out ~ I always want to ensure my customers are happy!